Service

We provide our clients’ professional warranty care for all products. In addition, we provide advice on the care and maintenance of wooden products and carry out post-advertising services.
Having the right to the warranty applies to all final recipients who have installed our products in the facility, but with the note that possible warranty repairs don’t extend the warranty period.

Warranty conditions
● correctly and professionally carried out assembly by the authorized service center of the Pinus company,
● normal climatic conditions, suitable for assembly woodwork,
● making full payment,
● complaint filed immediately after noticing the fault,
● proper maintenance through the use of delicate wood preservatives

The warranty doesn’t cover the following types of damage:

● mechanical and chemical damage during assembly and after completion,
● damage caused by neglect and improper maintenance (for example the use of very alkaline detergents, splashed lime, and cement, the use of unsuitable adhesive tapes),
● normal wear and tear such as color fading and change in color tone,
● large changes due to moisture during and after construction causing swelling of the wood,
● any damage resulting from the mentioned above changes.

In the case of a complaint, we are required to get rid of the defects within a jointly agreed date. We are committed to the fact that this period can’t be longer than 30 business days from the date the fault was reported. If the product is under warranty and the repair isn’t possible – we will replace it with a new one.

SERVICE FORM

Zgłoszenia reklamacji prosimy dokonać poprzez poniższy formularz serwisowy.

Name and surname E-mail Phone number Company name Address Type of service Invoice number Detailed description Attachment (for example photo of product)

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Personal data indicated in the form are processed by PPUH PINUS SP Z.O.O Jerzy and Mariusz Smolarczyk (hereinafter PINUS), based in Skarbimierz Osiedle (49-318), ul. Topolowa 15 only for the purpose of communication-related to the above inquiry, for the time necessary to settle the matter, as the legitimate interest of PINUS. In matters related to the protection of personal data, you can contact us by correspondence at the address of the registered office or at the following e-mail address: pinus@pinus-okna.pl Only entities providing technical support for the operation of the website may have access to the data. Each person has the right to access their data, including obtaining a copy of it, rectifying it, requesting deletion or limitation of processing, and raising a justified objection to improper processing. Each person also has the right to lodge a complaint to the President of the Data Protection Office about the improper processing of their data.

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